call helloparis

Delivery and Payment Options


Despatch

Tickets are despatched within 2 working days of your order. You are asked for your date of departure during the check out process, and if necessary we will prioritise your tickets to try to get them to you before you leave. Orders and requests placed over the week-end or any public holiday will be dealt with on the next working day.

UK Delivery charges

For orders under £49 Hello Paris charges £3.50 for 1st class recorded postage to addresses within the UK which normally arrive between 1-3 days however this time for delivery is not guaranteed.  We therefore offer a option of Royal Mail Special Delivery at £7.10. Both forms of postage require a signature on arrival, however the Special Delivery is guaranteed to arrive by 1pm the day after processing. For orders of more of than £49, Royal Mail Special Delivery is the only option.

Vouchers

Products which can be sent in a voucher format by email qualify for free delivery if chosen. NB : some products do not qualify for instant email delivery and therefore 24 working hours are needed to send the voucher to you. 

Payment

Payments to Hello Paris are handled by Sage Pay, a major UK payment service provider which handles 4 billion transactions each year. Sage Pay is a division of the Sage Group plc.

We accept the following cards for payments in Pounds Sterling through Sage Pay :-