Terms & Conditions

HOW TO ORDER
You may book any of our services by phone, mail or fax, or on our website. Your booking is confirmed once the payment is processed. MasterCard, Visa, Switch and Solo are accepted as well as payments by cheques with a valid banker's card number. Full payment of the stay must be made before departure. Once you have given your credit card number to the agent or processed your credit card through our secured payment portal, it is on the understanding that you wish to go ahead and pay for the booking. The full sum debited will be given to you and if time allows according to the closeness of your departure, services vouchers or tickets will be sent and/or emailed to you accordingly. Deposits are not required. Once you have made your purchase, the prices cannot be changed. Your payment is redirected via a secure website and therefore safe.

WEBSITE PURCHASES
Some of our products are available in voucher format and therefore incur no postage charges. You will be given the choice should all your purchases be available in voucher format to receive hard tickets or vouchers via e-mail. If you live outside the UK and your purchases are all available in voucher format, you will only be offered the voucher format. Once you have made your purchase, the prices cannot be changed. Your payment is redirected via a secure website and therefore safe. Items which cannot be purchased directly on the website will be treated with equal speed and availability checked immediately.

WEBSITE AND PRICE ACCURACY
Whilst we make every effort for the description of our products to be accurate, information and prices may be amended because of changes made by suppliers, currency fluctuation or error. Prices will not be increased if you have already made a booking but we do reserve the right to increase or reduce prices before you make your booking. Special events - tariffs may increase during some important exhibitions. Rates on request.

WEEK-END ORDERING AND REQUESTING

Orders and requests placed over the week-end or any public holiday will be dealt with on the first following working day.

DELIVERY IN UK
A postage fee will be applied to every order. If you live in the UK this fee is £ 2.50 for orders below £ 49 and £ 5.85 special delivery for orders over £ 49 (prices are correct at the time of print but may increase according to Royal Mail's yearly price increase). Note: you have the opportunity to have your items sent by special delivery for items under £ 49. Should you wish not to choose this option, we cannot be held responsible for the possible non arrival of the tickets. If you chose the £ 2.50 option and the tickets do not arrive, you can purchase the same tickets on arrival in Paris and let us have your used tickets and receipts for refund. We will not send tickets a second time as we will always have sent them in good faith by 1st class post.

DELIVERY OUTSIDE THE UK
Orders are normally dispatched within 24 to 48 working hours from receipt of order. Orders sent outside the UK are sent by Airsure or International Signed wherever possible and where not possible, by courrier. If your tickets do not arrive, you can purchase the same tickets on arrival in Paris and let us have your used tickets and receipts for refund. We will not send tickets a second time as we will always have sent them in good faith by international post or courrier. Airsure deliveries take anything from 4 to 7 days and but unfortunately this delay is not guaranteed. You should therefore ensure that you order your tickets in good time. We can let you have your parcel tracking number if you so wish so that you can track its progress yourself.

FREE DELIVERIES

Products which can be sent in a voucher format by email qualify for free delivery if chosen. NB : some products do not qualify for instant email delivery and therefore 24 working hours are needed to send the voucher to you.

If you have a complaint at any of the venue we represent you must tell the supplier immediately. We only act as agents for the venue and cannot be held responsible should there be any problems arising during your visit. We will however try our best to resolve any issues you may have. If you wish to pursue your claim on your return home you must do so within 15 days of your return after which period we cannot accept your complaint.

CANCELLATIONS AND REFUNDS
Cancellations can be taken from Monday to Friday from 9am until 5.30pm. Postage fees will be retained whatever the cancellation. No compensation nor refund will be paid in the event of Force Majeure - strike, industrial dispute, riot, terrorist activity, natural disaster or adverse conditions or any reason beyond our control.

WE STRONGLY RECOMMEND THAT YOU TAKE OUT HOLIDAY INSURANCE SHOULD YOU NEED TO CANCEL YOUR TRIP. OUR CANCELLATION CHARGES AS SET OUT BELOW WILL STAND WHATEVER YOUR REASONS FOR CANCELLING

Paris Visite Travel Cards, Paris Museum Passes, Single Journey Tickets, Single Venue Tickets, 1 hour cruises, Theme Park tickets:

Ticket products:

Refundable if unused, unmarked and in perfect condition. These items must be returned to us by registered mail only. There will be no refund on partially used tickets under any circumstances "inc. strikes". An administration fee of £ 3 will be retained for all returned or cancelled tickets (one charge per order).

Voucher products:

These products must be returned to us in the same condition as they were sent to you.  No refund will be possible once the vouchers have been exchanged, and we will be unable to accept the exchanged tickets for refund.

Paris Pass
The Paris Pass will be supplied in voucher format and the pass itself needs to be collected at a point of exchange in Paris. This will be clearly indicated on your voucher. Once you have collected your Paris Pass this cannot be returned for refund. The voucher however, before collection of the Paris Pass, can be returned for refund. The voucher must be in excellent condition. An administration fee of £ 3 will be retained for all returned or cancelled passes (one charge per order).

Eiffel Tower guided tours and Opera Garnier guided tours: 

The percentage shown corresponds of the amount of the booking which we will retain:

Between 35 and 7 working days - 10%

Between 7 and 0 working days - 100%

Shows, Bateaux Parisiens, Lunch and dinner cruise, Sightseeing tours, Restaurant bookings:

The percentage shown corresponds of the amount of the booking which we will retain:

Between 35 days and 3 working days - 10%
Between 3 working days and 0 working days – 100 %

2 CV Tour
More than 35 days from date of reservation – 10 %
From 35 days to 3 working days – 50 %
From 3 working days to no show – 100 %

No reimbursement, even partial is refundable to any client who voluntarily discontinues a tour.

YOUR CONTRACT WITH HELLO PARIS LTD

Once you have given your credit card number to our reservation agent, it is on the understanding that you wish to go ahead with the reservation. From then on cancellation charges apply.

DATA PROTECTION
Hello Paris Ltd does not pass on any customer information whatsoever to any other organisations.