call helloparis

Terms & Conditions


HOW TO ORDER

You may book any of our services by phone, mail or fax, or on our website. Your booking is confirmed once the payment is processed. MasterCard, Visa, and switch are accepted as well as payments by cheque with a valid banker's card number. Full payment of the goods must be made before departure. Once you have given your credit card number to the agent or processed your credit card through our secured payment portal, it is on the understanding that you wish to go ahead and pay for the booking. The full sum debited will be given to you and if time allows according to the closeness of your departure, services vouchers or tickets will be sent and/or emailed to you accordingly. Deposits are not required. Once you have made your purchase, the prices cannot be changed.

 

WEBSITE PURCHASES
Some of our products are available in voucher format and therefore incur no postage charges. You will be given the choice should all your purchases be available in voucher format to receive actual tickets by post or vouchers via e-mail. If you live outside the UK and your purchases are all available in voucher format, you will only be offered the voucher format. Once you have made your purchase, the prices cannot be changed. Your payment is redirected via a secure website and therefore safe. Items which cannot be purchased directly on the website will be treated with equal speed and availability checked immediately. All orders are processed and dispatched within 48 working hours subject to stock.


WEBSITE AND PRICE ACCURACY

Whilst we make every effort for the description of our products to be accurate, information and prices may be amended because of changes made by suppliers, currency fluctuation or error. Prices will not be increased if you have already made a booking but we do reserve the right to increase or reduce prices before you make your booking. Special events - tariffs may increase during some important exhibitions. Rates on request.


Opening times and days may vary without our prior knowledge. It is the traveller's responsability, in case of a non reserved attraction with a downloadable voucher, to inform him or herself of the latest opening time of any venue.


WEEK-END ORDERING AND REQUESTING

Orders and requests placed over the week-end or any public holiday will be dealt within 48 hours from the next working day. 


DELIVERY IN UK

A postage fee will be applied to every order. If you live in the UK and your order value is below £49 you will be given the option of 1st class recorded delivery postage or Royal Mail Special Delivery, and for orders with a value of over £49 you will only be given the Special Delivery option. Note: you have the opportunity to have your items sent by special delivery for items under £49. Should you wish not to choose this option, we cannot be held responsible for the possible non arrival of the tickets. If you chose the 1st class recorded postage option and the tickets do not arrive, you can purchase the same tickets on arrival in Paris or at the attraction in question and let us have your used tickets and receipts for refund. We will not send tickets a second time whatever the reason for the tickets not arriving as we will always have sent them in good faith. If you wish to purchase a second lot of tickets from ourselves, this is possible, however we will not be able to refund you for the first lot of tickets.

 

DELIVERY OUTSIDE THE UK

Orders are normally dispatched within 48 working hours from receipt of order. Orders sent outside the UK are sent by Airsure wherever possible and where not possible, by courier. If your tickets do not arrive, you can purchase the same tickets on arrival in Paris or at the attraction and let us have your used tickets and receipts for refund. We will not send tickets a second time as we will always have sent them in good faith by international post or courier. Airsure deliveries take anything from 4 to 7 days and but unfortunately this delay is not guaranteed. You should therefore ensure that you order your tickets in good time. We can let you have your parcel tracking number if you so wish so that you can track its progress yourself.

 

FREE DELIVERIES

Products which can be sent in a voucher format by email qualify for free delivery if chosen. NB: some products do not qualify for instant email delivery and therefore 24 working hours are needed to send the voucher to you.

 

COMPLAINTS PROCEDURE
If you have a complaint at any of the venues we represent you must tell the supplier immediately. We only act as agents for the venue and cannot be held responsible should there be any problems arising during your visit. We will however try our best to resolve any issues you may have. If you wish to pursue your claim on your return home you must do so within 15 days of your return after which period we cannot accept your complaint.

 

CANCELLATIONS AND REFUNDS

Cancellations can be taken from Monday to Friday from 9am until 5.30pm. Postage fees will be retained whatever the cancellation and an administration fee of £5 will be retained for all returned or cancelled orders. No compensation nor refund will be paid in the event of Force Majeure - strike, industrial dispute, riot, terrorist activity, natural disaster or adverse conditions or any reason beyond our control.  Refunds will be responded to as soon as possible and within 28 days from receipt of the request for refund.

 

WE STRONGLY RECOMMEND THAT YOU TAKE OUT HOLIDAY INSURANCE SHOULD YOU NEED TO CANCEL YOUR TRIP. OUR CANCELLATION CHARGES AS SET OUT BELOW WILL STAND WHATEVER YOUR REASONS FOR CANCELLING.

 

Paris Visite Travel Cards, Paris Museum Passes, Single Journey Tickets, Single Venue Tickets, 1 hour cruises, Theme Park tickets


Ticket products

Refundable if unused, unmarked and in perfect condition. These items must be returned to us by registered mail only. There will be no refund on partially used tickets under any circumstances "inc. strikes". An administration fee of £5 will be retained for all returned or cancelled tickets (one charge per order).

 

Undated voucher products

These products must be returned to us in the same condition as they were sent to you and a £5 admin fee will apply for all vouchers returned for refund (one charge per order).  No refund will be possible once the vouchers have been exchanged, and we will be unable to accept the exchanged tickets for refund.  If a voucher product has been sent to you by email, you will need to print out the voucher to hand in to the venue.  If you do not print out the voucher and are therefore refused entry and wish to have a refund for your voucher, the admin fee will still apply.

 

Paris Pass
The Paris Pass will be supplied in voucher format and the pass itself needs to be collected at a point of exchange in Paris. This will be clearly indicated on your voucher. Once you have collected your Paris Pass this cannot be returned for refund. The voucher however, before collection of the Paris Pass, can be returned for refund. The voucher must be in excellent condition. An administration fee of £ 5 will be retained for all returned or cancelled passes (one charge per order).

 

Guided Tours - Eiffel Tower, Opera Garnier and Arc de Triomphe

The percentage shown corresponds to the amount of the booking which will be retained: Once booked no refund possible.

 

Cabarets, Bateaux Parisiens, Lunch and Dinner cruise, Sightseeing tours including bike tours (excluding Eiffel tower, Opera Garnier and Arc de Triomphe guided tours, and any products booked for special days)

The percentage shown corresponds to the amount of the booking which will be retained:

Between 35 days and 15 working days - 10%
Between 14 and 0 working days – 100 %


 Cabarets, Bateaux Parisiens, Lunch and Dinner cruise, Sightseeing tours including bike tours booked for special days - 24th & 25th December, 31st December, 14th February and 14th July

There is no refund possible for these once booked.


Restaurant bookings

The percentage shown corresponds to the amount of the booking which will be retained:

Between 35 days and 15 working days - 10%
Between 14 and 0 working days – 100 %

Restaurant bookings for special dates are non-refundable (24th, 25th, 31st December, 14th February & 14th July)


Wine Tasting reservations

The percentage shown corresponds to the amount of the booking which will be retained:

Between 30 and 15 working days - 50%
Between
14 and 0 working days – 100 %

 

2 CV Tours

The percentage shown corresponds to the amount of the booking which will be retained:

More than 35 days from date of reservation – 10 %
From 35 days to 15 working days – 50 %
From 15 working days to no show – 100 %


Transfers

The percentage shown corresponds to the amount of the booking which will be retained:

More than 15 working days before the reservation – 10%

Between 14 and 0 working days – 100%

 

Cook’ n with class!, & Memorial de Caen

The percentage shown corresponds to the amount of the booking which will be retained:

More than 30 working days before the reservation – 0%

Between 29 and 17 working days – 50% cancellation fee will be retained

Less than 16 working days – 100%


Romantic Paris

The percentage shown corresponds to the amount of the booking which will be retained:

Between 30 and 15 working days – 50% cancellation fee will be retained

Between 14 and 0 working days of the reservation date - 100%


YOUR CONTRACT WITH HELLO PARIS LTD

Once you have given your credit card number to our reservation agent, it is on the understanding that you wish to go ahead with the reservation. From then on cancellation charges apply.

 

DATA PROTECTION
Hello Paris Ltd does not pass on any customer information whatsoever to any other organisations.