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FAQ - Frequently Asked Questions - Seine Boat Cruises
Everything you need to know about boat cruises in Paris
Where do you pick them up from?
The Bateaux Parisiens are situated Quai Branly, which is just next to the bottom of the Eiffel Tower on the other side of the road. The Vedettes de Paris are on the other side of that same bridge.
Is there any refreshments on board the 1 hour cruises?
No, there is no bar or refreshment facilities on the 1 hour cruises of Bateaux Parisiens. On board Les Vedettes de Paris, according to what you have bought, you will have the refreshment stated.
Which direction do they go?
They go from the Eiffel Tower down the river towards Notre Dame, and back again
For the Lunch and Dinner cruises, when do you have to get there?
Boarding begins at 12h15 and leaves at 12h45 for the lunches and boarding starts at 19h45 and leaves at 20h30 for the Dinners, and they ask that you arrive no later than 15 minutes before the boat departs.
For the lunch and dinner cruises, will I be allowed in wearing jeans, trainers, shorts or t-shirts?
For the lunch cruise the answer is yes, so long as they are not ripped or ragged. However for the dinner cruise the answer is no. If you arrive for the dinner cruise dressed in these clothes you will not be allowed onto the boat.
What do the different names of the meals mean?
The different names mean the different parts of the boat where you will be sitting. Etoile Service is in the middle of the boat, Select service means you will be on the sides of the boat, and Premier service means you will sit at the front of the boat.
If I choose the Etoile service, will I still be able to see out?
The boats are covered in glass so you will be able to see out wherever you are seated.
If this FAQ has not answer your question, please contact us
What our customers say
Andrew Norton Management Team Hello Paris I would like you to thank the staff in your reservations department for all the help given on the three occasions I have contacted you in the last week for RER Meteor and Bateau Parisian tickets. Every timeI have spoken to your staff they have been so knowledgable and helpful, they really are a credit to your organisation. Thank you all once more
Catherine Forrest The service was excellent and we found all our tickets arrived promptly. It was great to have the tickets in advance, especially the transfers from CDG by train.
Suzanne Robey I booked my tickets from CDG into Paris on Saturday PM and they arrived on Tuesday. Excellent service which I shall use again
Hilary Anne Menzies Hi hello Paris Received our Paris Visite tickets as promised - fantastic service - thank you Kind Regards & thanks
Steven Robinson I travelled with hello paris in september 2011 Thank you all went very well The Eiffel tower amazing. Every thing was perfection and went smoothly Thank you!
Debra Charlton Thank you very much for the prompt delivery and for the anonymous packaging which has helped to keep the trip a surprise!
Malcolm Terry Thank you very much for your prompt reply and efficient service. Your service is great - surely will recommend it to friends taking a trip to Paris
Lucienne Scerri Just wanted to say thank you for the excellent service in providing the tickets for Eurodisney at short notice, all arrived well before time, Thankyou.
Patricia Francis I have recently purchased some items from you for my trip to Paris,the trip went very well and i would just like to thank your very helpful staff for their advice,opinions and professionalism on the phone,it was a pleasure to deal with such a company,nothing was too much trouble-Thankyou
Mick Austin I would just like to thank you for organising our meal at the Eiffel Tower and Moulin Rouge for our Daughter's 21st birthday. Your organisation was perfect and we had a wonderful time. I shall certainly recommend you to colleagues if they are holidayng in Paris. Once again many thanks.
Dawn Mathews Just a note of thanks for the prompt delivery of the Paris Visite tickets. Happy to recommend buying these tickets in advance: it saves loads of fiddling with change, opening up your wallet in public spaces etc. Also within 10 minutes of the train stopping at Gare du Nord, we were sitting on a Metro train. Equally happy to recommend using Hello Paris for the quality of service we received
Robert Hadland I would like to thank you for providing great value and prompt service in the delivery of our Disneyland Resort Paris tickets which were securely delivered this morning. After many hours of research, I found Hello Paris! to offer the best value for entrance only tickets, yes actual tickets, not vouchers! We cannot give high enough praise, and will certainly be recommending. Keep up the good work! Regards,
Mr & Mrs Neil Gray Miss Giulia & Miss Hannah Gray Un court message pour vous dire que tout s'est bien pass� lors de notre s�jour dans la capitale! Nos chauffeurs �taient au rendez-vous Gare du Nord, tout le monde est bien arriv� sans encombres - et les billets Paris-visite ont �t� bien utilis�s quotidiennement! Merci au nom de toute la grande famille (13 en tout!) pour l'aide que vous et 'Hello Paris' nous avez apport�e pour obtenir ces documents et services. Nous gardons vos coordonn�es pour une prochaine occasion! Amicales salutations,
Annette Barker just a line to say thank you for your excellent service,i ordered metro and cdg tickets on tuesday and they were waiting for me when i got home yesterday! having waited in line at cdg for train tickets,this visit will go a lot smoother - thanks.
Mr O�Neill. Octobre 2012 I thought your package for museums including Versailles was amazing and have recommended it to numerous friends.
Jane Saunders I found the ability to buy Metro tickets in advance of my trip most helpful.
Brian Bramson Just to say we received a fantastic service from you - metro tickets ordered on Sunday and arrived on Monday. Many thanks - will recommend you to any friends/relatives who are taking a trip to Paris. Kind regards.
Shirley McConville The service we received from Hello Paris was excellent. It was a good feeling to know that the service was based in this country.
Jacky Bushrod just to say a brilliant service i ordered tickets fri midday and received them in post sat morning
Peter Kenny I could plan our itinerary and get all the tickets I needed before I went, which saved time when in Paris, and my friend was very impressed.
Anne Thornill Hello to "Hello", Just to say "thank you" for arranging the Boat Trip and then tickets for the Moulin Rouge. Your written instructions were spot-on. The Boat Trip was superb; the meal and service excellent.The Moulin Rouge show was brilliant, so tastefully done.The Paris Visite passes were excellent value for money; we found the Metro system so easy to use. All in all, a memorable holiday. We will recommend your company to our friends. Thank you very much indeed.
Pauline Haynes Our package of tickets arrived yesterday. I've checked it and everything we asked for is there. Thank you so much for your help on this. I am most impressed by the professionalism and efficiency of your company and found your advice about Paris most helpful. We as a school will be very happy to use your services again and are happy to recommend you to others. With much appreciation
I just wanted to say, we booked a river cruise in Paris with yourselves for the 10th of June, It was fabulous, we thoroughly enjoyed the experience. The food was amazing.Thank you for helping to make our Paris trip special.
Douglas Lumley HI, Just wanted to say thanks for organising the moulin rouge tickets and metro tickets - had a great time! Would recommend your service to anyone!
Mrs Janet Moran Hello, Just back from Paris and wanted to say I sneakily LOVED looking at the reaction of horror on my family's faces as we saw the queues outside the Musee d'Orsay as we arrived on Sunday - only for me to brandish pre-booked tickets for us to glide straight through at Door C!! Thank you for making me seem like an administrative heroine!!
Alyson