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FAQ - Frequently Asked Questions - Paris Visite Travel card

General Questions on how to use a Paris Travel Card

What is the Paris Visite Travel Card?

The card is specially designed to be good value for tourists to Paris or business people on short stays. It allows you to travel around the entire network for a limited number of days, so you don't have pay for a monthly pass for example, or use a large number of single tickets. The Paris Visite Travel Pass is a product of RATP, the Paris Transport Authority, for which Hello Paris is the authorised UK distributor.


Does my Paris Visite Travel Card work on consecutive days only ?

Yes it does


How does the Paris Visite Travel Card work ?

The actual card is a little white ticket. Your Paris Visite travel card is valid from the first time you insert the ticket into the automatic barriers at the Metro/RER stations or when validating it on the buses. From this point on the card is valid for the number of calendar days printed on the card. Each day begins at 05:30 and ends at 05:30 the following day, so if you start to use, for example, your three day card at 12:30 on a Thursday, your card will be valid until 5:30 on Sunday morning.


There's space to write some kind of number and dates on the Paris Visite Travel Card. Am I supposed to do that ?

Yes you are. This is for inspection purposes only. If a ticket inspector asks to see your ticket, you re supposed to have written the black card number which comes with the ticket on the ticket itself together with the dates of use of the card.These are being currently phase out however. The new tickets will not have any black cards and have a space for your name and the date of your trip which you must fill in.


What is the black card that comes with the white ticket for ?

The black card explains how to use the Paris Visite Travel Card and gives you a number which you are supposed to write on the Travel Card (White ticket) itself. You are also supposed to write your name in the white space on the black card. This is for inspection purposes only.These cards are being currently phase out so do not worry if you do not have one, you might already have a new kind of ticket.


I have received a map with discount vouchers with the Paris Visite Travel Card. Do I have to have the actual Travel Card with me to use it ?

Yes you do. The vouchers are only valid upon presentation of a current Travel Card.


I have bought a Paris Visite Travel Card but my trip was cancelled. Can I get a refund ?

Yes you can as long as we receive the card(s) in perfect condition, not written on, not damaged in any way and with the full additions of the black card, also free from marks and the booklet of vouchers. You will be charged � 2 for administration fees and original postage will not be refunded.


I have received a booking confirmation with dates on it which do not match my travel date. How does that affect my Paris Visite Travel Card ?

It does not. This is simply a piece of paper for your records and the date is that at which we recorded the booking. Your Paris Visite Travel Card starts working on the day you put it through the validation machine in Paris.


I have bought a Paris Visite Travel Card but I haven t used it. Can I use it on another trip ?

Yes you can. The Paris Visite Travel Card do not have validity dates.


I have bought a Paris Visite Travel Card for several days but have only used the 1st day. Can I use the rest of the days on another trip ?

No you can't. The Paris Visite Travel Card multi days only work as consecutive days and are counted as such from the first day of use.


What happens if I find my Paris Visite Travel Card does not work when I am in Paris?

The cards have a magentic stripe on the back, so you need to try to keep it away from mobile phones. If it doesn't work you can take it to an RATP ticket desk and get it exchanged.


 

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