Shop safely

Payments to Hello Paris are handled by Sage Pay, a major UK payment service provider which handles 4 billion transactions each year. Sage Pay is a division of the Sage Group plc.

About Sagepay Security

All transaction information passed between you and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands. Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. They are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.

Privacy Policy

Hello Paris Ltd is part of Global City Cards Ltd, This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics
What information do we collect about you?
How will we use the information about you?
Access to your information and correction
Other websites
Changes to our privacy policy
How to contact us.

What information do we collect about you?
We collect information about you when you register with us to place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?
We collect the information about you to process your order, manage your account, and to sort out any problems or issues that may occur. If you are from a travel company, and you agree, we will pass your details to our sister company Global City Cards Ltd, who will contact you about trade discounts. Hello Paris Ltd will not share your information for marketing purposes with other companies outside the Hello Paris Ltd and Global City Cards Ltd. In processing your order your details will be passed to Sagepay, the secure payment portal, and fraud prevention agencies.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date, and to do this you can log in to your account and update your details. You may ask us to correct or remove information you think is inaccurate.

We will retain your information for as long as your account is active or as needed to provide you with services, as necessary to comply with our obligations under this privacy statement and at law, resolve disputes, enforce our agreements and for backup purposes.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated January 29th 2018

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you by email on [email protected].